Post-Move Survey - Syracuse University and its Alumni

Relocation Information

Pre-Move Information

Relocation Check List

F.A.Q.

Important Contacts

Packing Information

Syracuse University Office of Alumni Relations

Greater Syracuse Moving & Storage

Post-Move Survey

Active Shipment Info

Post-Move Survey for Syracuse University Alumni
The purpose of this survey is to assess the quality of your recent relocation. Our reputation with Syracuse University and its Alumniof Business is important and we want your move to be the best move one can receive. Our moving company, Greater Syracuse Moving & Storage, has a complementary goal of being the quality provider of choice for relocation among America's premier companies. The feedback of recently moved SU alumni is vital to assure quality, and to help us identify any problem areas.

Please take a few minutes of your time and tell us about your recent move. Our continuous Quality Improvement Program works best when we have feedback from all SU alumni who have recently relocated. The QIP program will provide immediate corrective action when a problem is identified, and thus prevent future occurrences.

Carefully read each statement. Indicate your agreement with each statement on a scale of 1 - 5, as set out below: If you answer 3 or less to any question, please tell us exactly what caused the problem so that corrective action can be taken. Also, if there are things about the move that were very favorable, please note them as well. You may enter your replies by selecting the button marked 1, 2, 3, 4, or 5.

1. Totally disagree - Quality was unacceptable
2. Disagree - Quality was less than I expected
3. Marginal - this was average quality
4. Agree - Quality was above average
5. Totally agree - Quality was excellent

MOVE MANAGEMENT SERVICES

1. Greater Syracuse Moving & Storage Move Management adequately informed me of my responsibilities during the moving process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. The information provided in your "move kit" was of value.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

3. I was well prepared by Greater Syracuse Moving & Storage / North American International's Move Management for the move process by a pre-move consultation.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. Greater Syracuse Moving & Storage / North American International's Move Management was in control of all facets of our move.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

ORIGIN SERVICES
Packing:

1. The packing crew arrived within two hours of the specified arrival time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. The packing crew carefully packed my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

Loading:

3. The driver arrived to load within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. The driver and loading crew carefully handled my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

5. The crew arrived in uniforms.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

6. The crew's moving equipment was adequate.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

7. The manners and professional conduct of the loading crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

8. The crew disposed of all waste material.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

DESTINATION SERVICES

1. The driver and crew arrived together within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. The delivery crew handled my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

3. The appearance of the crew and their equipment was good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. The manners and professional conduct of the delivery crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

UNPACKING - if relevant, please continue with questions 7-11. If not, please skip down to "Overall Move" section.

5. I was informed as to what was included in the unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

6. The unpacking crew arrived within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

7. The unpacking crew unpacked my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

8. The manners and professional conduct of the unpacking crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

OVERALL MOVE
Please answer the following questions on a scale of 1 - 5, with 1 being total disagreement, and 5 being total agreement.

1. This was the best move experience I have ever encountered.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. Overall, my total move experience was better than I expected.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

Additional Comments

First Name

Last Name

City, Origination Residence

City, Destination Residence

First Name	Last Name

City, Origination Residence	City, Destination Residence