Post-Move Survey - Loyola New Orleans

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Loyola New Orleans - Alumni Relations

Hug-Condon Moving & Storage

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Post-Move Survey

Loyola New Orleans - Alumni Relations' Alumni Post-Move Survey
The purpose of this survey is to assess the quality of your recent relocation. Loyola New Orleans - Alumni Relations wants your move to be the best move an Alumni can receive. Hug-Condon Moving & Storage / North American International has a complementary goal of being the quality provider of choice for relocation among America's premier companies. The feedback of recently moved Loyola New Orleans - Alumni Relations' Alumnis is vital to assure quality, and to help us identify any problem areas.

Please take a few minutes of your time and tell us about your recent international move. Our continuous Quality Improvement Program works best when we have feedback from all Loyola New Orleans - Alumni Relations Alumnis who have recently relocated. The QIP program will provide immediate corrective action when a problem is identified, and thus prevent future occurrences. Completing this short survey will help Loyola New Orleans - Alumni Relations be the company that American business uses as a benchmark for Alumni relocation.

Carefully read each statement. Indicate your agreement with each statement on a scale of 1 - 5, as set out below: If you answer 3 or less to any question, please tell us exactly what caused the problem so that corrective action can be taken. Also, if there are things about the move that were very favorable, please note them as well. You may enter your replies by selecting the button marked 1, 2, 3, 4 or 5.

1. Totally disagree - Quality was unacceptable
2. Disagree - Quality was less than I expected
3. Marginal - this was average quality
4. Agree - Quality was above average
5. Totally agree - Quality was excellent

MOVE MANAGEMENT SERVICES

1. Hug-Condon Moving & Storage Move Management adequately informed me of my responsibilities during the moving process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. Hug-Condon Moving & Storage Move Management responded to questions and concerns accurately and promptly.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

3. Hug-Condon Moving & Storage Move Management provided me with their constantly available phone number as the source of communication during the move process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. Please rate the value of the information in your "move kit."
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

5. I was well prepared by Hug-Condon Moving & Storage Move Management for the move process by a pre-move consultation.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

6. Hug-Condon Moving & Storage Move Management was in control of all facets of our move.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

ORIGIN SERVICES
Packing:

1. The packing crew arrived within two hours of the specified arrival time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. The packing team leader introduced himself/herself and explained his/her role in the packing process in an effective manner.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

3. The pre-packing inventory was done effectively and I was allowed time to review it.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. The packing crew carefully packed my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

5. The packing team leader was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

Loading:

6. The driver arrived to load within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

7. The driver and loading crew carefully handled my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

8. The individual supervising loading was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

9. The crew arrived in uniforms.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

10. The crew's moving equipment was adequate.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

11. The manners and professional conduct of the loading crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

12. My house and property was protected during the packing and loading process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

13. The crew disposed of all waste material.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

DESTINATION SERVICES

1. The driver and crew arrived together within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. The delivery crew handled my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

3. The individual supervising delivery was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

4. The appearance of the crew and their equipment was good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

5. The manners and professional conduct of the delivery crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

6. My house and property were protected during the unloading and unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

UNPACKING - if relevant, please continue with questions 7-11. If not, please skip down to "Overall Move" section.

7. I was informed as to what was included in the unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

8. The unpacking crew arrived within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

9. The unpacking crew unpacked my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

10. The manners and professional conduct of the unpacking crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

11. The individual supervising unpacking was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

OVERALL MOVE
Please answer the following questions on a scale of 1 - 5, with 1 being total disagreement, and 5 being total agreement.

1. This was the best move experience I have ever encountered.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

2. Overall, my total move experience was better than I expected.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem

Additional Comments

First Name	Last Name

City, Origination Residence	City, Destination Residence

Country, Origination Residence	Country, Destination Residence

Daytime Telephone #	Evening Telephone #

E-Mail Address

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