|
|
The purpose of this survey is to assess the quality of your recent relocation. Our reputation within Loyola New Orleans - Alumni Relations of Business is important and we want your move to be the best move one can receive. Our moving company, Hug-Condon Moving & Storage, has a complementary goal of being the quality provider of choice for relocation among America's premier companies. The feedback of recently moved Loyola New Orleans - Alumni Relations graduates is vital to assure quality, and to help us identify any problem areas. Please take a few minutes of your time and tell us about your recent move. Our continuous Quality Improvement Program works best when we have feedback from all Loyola New Orleans - Alumni Relations graduates who have recently relocated. The QIP program will provide immediate corrective action when a problem is identified, and thus prevent future occurrences. Completing this short survey will help Loyola New Orleans - Alumni Relations be the Grad School that American business uses as a benchmark for employee relocation. |
Carefully read each statement. Indicate your agreement with each statement on a scale of 1 - 5, as set out below: If you answer 3 or less to any question, please tell us exactly what caused the problem so that corrective action can be taken. Also, if there are things about the move that were very favorable, please note them as well. You may enter your replies by selecting the button marked 1, 2, 3, 4 or 5.
1. Totally disagree - Quality was unacceptableMOVE MANAGEMENT SERVICES
2. Disagree - Quality was less than I expected
3. Marginal - this was average quality
4. Agree - Quality was above average
5. Totally agree - Quality was excellent
ORIGIN SERVICES
1. The packing crew arrived within two hours of the specified arrival time.Loading:
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
2. The packing crew carefully packed my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
3. The driver arrived to load within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
4. The driver and loading crew carefully handled my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
5. The crew arrived in uniforms.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
6. The crew's moving equipment was adequate.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
7. The manners and professional conduct of the loading crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
8. The crew disposed of all waste material.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
1. The driver and crew arrived together within two hours of the specified time.UNPACKING - if relevant, please continue with questions 7-11. If not, please skip down to "Overall Move" section.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
2. The delivery crew handled my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
3. The appearance of the crew and their equipment was good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
4. The manners and professional conduct of the delivery crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
5. I was informed as to what was included in the unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
6. The unpacking crew arrived within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
7. The unpacking crew unpacked my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
8. The manners and professional conduct of the unpacking crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
1. This was the best move experience I have ever encountered.Additional Comments
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
2. Overall, my total move experience was better than I expected.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree
If answered 3 or less, please tell us exactly what caused the problem
|
First Name |
Last Name |
|
|
|
|
City, Origination Residence |
City, Destination Residence |
|
|
|
Pre-Move Information