Harvard University's Employee Post-Move Survey


The purpose of this survey is to assess the quality of your recent relocation. Harvard University wants your move to be the best move an employee can receive. Sterling Corporation has a complementary goal of being the quality provider of choice for relocation among America's premier companies. The feedback of recently moved Harvard University's employees is vital to assure quality, and to help us identify any problem areas.

Please take a few minutes of your time and tell us about your recent international move. Our continuous Quality Improvement Program works best when we have feedback from all Harvard University employees who have recently relocated. The QIP program will provide immediate corrective action when a problem is identified, and thus prevent future occurrences. Completing this short survey will help Harvard University be the company that American business uses as a benchmark for employee relocation.

Carefully read each statement. Indicate your agreement with each statement on a scale of 1 - 5, as set out below: If you answer 3 or less to any question, please tell us exactly what caused the problem so that corrective action can be taken. Also, if there are things about the move that were very favorable, please note them as well. You may enter your replies by selecting the button marked 1, 2, 3, 4 or 5.

1. Totally disagree - Quality was unacceptable
2. Disagree - Quality was less than I expected
3. Marginal - this was average quality
4. Agree - Quality was above average
5. Totally agree - Quality was excellent

MOVE MANAGEMENT SERVICES

& 1. Generic Moving & Storage Move Management Services adequately explained Harvard University moving policy.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


2. Generic Moving & Storage Move Management adequately informed me of the Harvard University employee's responsibilities during the moving process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


3. Generic Moving & Storage Move Management responded to questions and concerns accurately and promptly.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


4. Generic Moving & Storage Move Management provided me with their constantly available phone number as the source of communication during the move process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


5. Please rate the value of the information in your "move kit."
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


6. I was well prepared by Generic Moving & Storage Move Management for the move process by a pre-move consultation.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


7. Generic Moving & Storage Move Management was in control of all facets of our move.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


ORIGIN SERVICES
Packing:

1. The packing crew arrived within two hours of the specified arrival time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


2. The packing team leader introduced himself/herself and explained his/her role in the packing process in an effective manner.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


3. The pre-packing inventory was done effectively and I was allowed time to review it.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


4. The packing crew carefully packed my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


5. The packing team leader was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


Loading:

6. The driver arrived to load within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


7. The driver and loading crew carefully handled my household goods.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


8. The individual supervising loading was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


9. The crew arrived in uniforms.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


10. The crew's moving equipment was adequate.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


11. The manners and professional conduct of the loading crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


12. My house and property was protected during the packing and loading process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


13. The crew disposed of all waste material.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem



DESTINATION SERVICES

1. The driver and crew arrived together within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


2. The delivery crew handled my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


3. The individual supervising delivery was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


4. The appearance of the crew and their equipment was good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


5. The manners and professional conduct of the delivery crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


6. My house and property were protected during the unloading and unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


UNPACKING - if relevant, please continue with questions 7-11. If not, please skip down to "Overall Move" section.

7. I was informed as to what was included in the unpacking process.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


8. The unpacking crew arrived within two hours of the specified time.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


9. The unpacking crew unpacked my household goods carefully.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


10. The manners and professional conduct of the unpacking crew were good.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


11. The individual supervising unpacking was effective.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem



OVERALL MOVE
Please answer the following questions on a scale of 1 - 5, with 1 being total disagreement, and 5 being total agreement.

1. This was the best move experience I have ever encountered.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


2. Overall, my total move experience was better than I expected.
1. Totally disagree 2. Disagree 3. Marginal 4. Agree 5. Totally agree

If answered 3 or less, please tell us exactly what caused the problem


Additional Comments


First Name Last Name
City, Origination Residence City, Destination Residence
Country, Origination Residence Country, Destination Residence
Daytime Telephone # Evening Telephone #
E-Mail Address


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